Privacy Policy & Cookies

  • Introduction
  • The Torrance Inn (“We”) respect your data and are committed to protecting and respecting your privacy.

    We are committed to protecting your data and privacy in accordance with our obligations as established under government data protection legislation. The current data protection law is found in the Data Protection Act 1998 and other UK legislation.  After 25th May 2018 the EU General Data Protection Regulation and related legislation will come into effect.

    This privacy policy explains what information we collect about you and how it will be used. We are committed to respecting any data you share with us and keeping it safe.

    Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

    Please be aware that this privacy policy does not cover links to third-party websites, plug-ins and applications that may be in use across our website and which do not fall under our control. We use such links to improve your experience of our websites and always try to make such links clear, so you know that you have left our websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

    1. How and what Information we may collect on you

    You are in control of what information we collect about you. By submitting your information on any of our website you consent to the use of that information as set out in this policy. However, if you choose not to share your information some areas of our websites may not be accessible or useable.

    We collect data and information in the following ways:

    1a. Information that is automatically collected by our websites

    We use passive means to collect information such as tracking what pages you visit on our sites. This information is used by our websites to determine how visitors use our sites. This then feeds into the development of the sites as we aim to make them more enjoyable and easy to use. Such collected data may include:



    We use ‘cookies’ to enhance your experience on our websites. Cookies are small data files that are sent to your browser and stored temporarily on your computer to help retain the information that you have entered whilst you browse our sites.

    A cookie will typically contain the name of the domain from which the cookie has come and the ‘lifetime’ of the cookie. Cookies do not give us your personal information, they provide us with non-personal information such as remembering your browser settings, what types of software you are using etc., so that we can work with the sites to make them as easy to use as possible for you and all our visitors.

    Certain cookies sent to your browser will help us to save you time. For example, if you’re halfway through an online purchase our cookies will allow you to browse other areas of our websites and then return to your purchase.

    Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in future. Please visit  for more information on this.

    Please note that if you choose not to receive cookies then some areas of our websites may fail to function as intended so degrading your user experience.

    IP Addresses

    We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Your IP address may also be used to diagnose problems with our server, monitor visitor traffic patterns and site usage to help us develop and improve our sites further.

    1. How we use your personal data
    • We will only ever use your data when legally permitted. The most common uses of your personal data are:
    • Where it is necessary for our legitimate interests (or those of a third party)     and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.
    1. Administration and other non-marketing uses of data

    We will use the information you enter onto our websites for administration purposes and any other purposes made clear in the data entry forms themselves, or referenced within our terms and conditions.

    4a. Third Parties and disclosure of your personal data

    Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request.

    We will not sell your data or share personal data with third party organisations for marketing purposes, but we do use third parties to outsource functions when we do not have the in-house capacity or capability required, such as the use of a mailing house for mailings, fulfilment of an electronic booking or service and analytical services that enable us to target our communications to you more effectively. In such cases we will only use reputable and well vetted firms and have contracts and processes in place that ensure the safe and confidential processing of personal data at all times. We may also disclose personal information where required or otherwise permitted by law.

    We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

    4b. Statistical Data

    We try to ensure that our websites offer visitors exactly what they are looking for. As already referenced, to help us achieve this goal we and our appointed marketing companies may collect and analyse anonymous data collected by cookies and Google Analytics about how visitors use the websites. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don’t link these addresses to any person’s name or identity.

    1. Data Retention

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    In order to comply with legal and tax obligations we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least six years after they cease being customers.

    In some circumstances you can ask us to delete your data: see below for further information.

    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    1. Your Rights to your data

    Under the EU General Data Protection Regulation you have the right to request a copy of the personal information we hold about you. You also have the right to request that we erase any personal information we hold, where we have no compelling reason to continue processing this data.

    A reminder of all your rights under GDPR:

    • Request access to your personal data.
    • Request correction of your personal data.
    • Request erasure of your personal data.
    • Object to processing of your personal data.
    • Request restriction of processing your personal data.
    • Request transfer of your personal data.
    • Right to withdraw consent.

    If you wish to exercise any of the rights set out above, please call us at 01360 622553

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    We may need to request specific information from you (two forms of identification) to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    1. Changes to this policy

    Because we are constantly improving our websites there may be developments in how we use your data. All such developments will be promptly notified to you in this policy. Your continued use of our websites will signify that you agree to any such changes.

    Policy last updated:  4th January 2020